Ep 326: Exceptional Customer Service With John Merris CEO, Solo Brands
No matter what stage you are in your business, never stop taking care of your customers and giving them a great experience.
In this episode, John Merris, CEO of Solo Brands, shares their company’s journey that started in 2018 with 6 employees and is now close to 600 employees. Listen as he shares his great advice for entrepreneurs in running a business.
Listen and learn in this episode!
KEY TAKEAWAYS FROM THIS EPISODE
Leadership teams should be servant leaders and must not boss around brands to tell them what to do.
It's the brand's responsibility to get the job done and deliver results.
Foster a culture where your team is not afraid to ask for help.
Always focus on giving great customer experiences.
You have to believe that short-term losses generate long-term returns.
Make sure that being public doesn't change how you operate your business.
Speed to failure; you’ll learn faster. Speed into product development; you’ll launch faster. The faster you move, the more you accomplish.
When you move fast, it's not that you fail faster- It's that you succeed faster at learning what didn't work and can now figure out what does work.
Recommended Book: The Heart of Business by Hubert Joly
https://www.hubertjoly.org/book/
Today’s Guest:
John Merris is the CEO and Director of Solo Brands.
Solo Brands is a collection of distinctive, adventurous lifestyle brands.
Connect and learn more about John Merris and Solo Brands here:
Website: https://www.solobrands.com
Linkedin: https://www.linkedin.com/in/johnmerris
E-mail Address: john@solobrands.com
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